Refund Policy

1. Overview

This Refund Policy applies to paid platform usage charges on the Soledgic platform operated by Osifo Holdings LLC. Billing collection for platform subscription or overage fees is currently disabled during launch. If paid platform charges are enabled later under wallet-based or custom terms, this policy outlines the circumstances under which refunds may be issued.

2. Free Start

All new accounts start on the Free plan. Because no base subscription fee is charged to start, there is no refund scenario for free-plan access.

3. Future Paid Usage

Paid usage collection is disabled during launch. If you exceed included limits, we may require a wallet-based paid plan, custom terms, or usage changes before additional paid capacity is enabled. If paid platform usage is enabled later:

• Charges will be governed by the accepted wallet-based plan or custom terms.
• Usage already incurred in the current period may remain billable.
• No partial refunds are issued for usage already incurred in a billing period unless the accepted terms say otherwise.

4. Refund Eligibility

Refunds may be issued at our discretion in the following circumstances:

4.1 Duplicate Charges

If a future paid platform charge is collected more than once for the same billing period due to a processing error, we will refund the duplicate charge in full.

4.2 Service Unavailability

If the Service experiences a significant, sustained outage (more than 72 consecutive hours) that prevents you from using core functionality, you may request a prorated refund for the affected period.

4.3 First Paid-Cycle Guarantee

If paid platform usage is enabled later and you are dissatisfied with the Service within 30 days after your first paid usage charge, you may request a full refund of that first paid cycle. This applies once per account.

5. Non-Refundable Charges

The following are not eligible for refunds:

• Paid usage charges beyond the first 30 days (except as described in Section 4.2)
• Future paid usage charges or custom Enterprise terms that were provisioned or consumed
• Charges for prior billing periods where the Service was available
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy

6. How to Request a Refund

To request a refund, email support@soledgic.com with:

• Your account email address
• The charge date and amount, if applicable
• The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds are processed to the original payment source or wallet balance, as applicable.

7. Chargebacks

If you believe a charge is unauthorized, please contact us first at support@soledgic.com before initiating a chargeback with your bank. We are committed to resolving billing disputes quickly and directly. Filing a chargeback without contacting us first may result in temporary suspension of your account while the dispute is reviewed.

8. Plan Downgrades

If plan options change in the future and you move to a different paid plan, the new pricing takes effect according to the accepted plan or custom terms. No refund or credit is issued for the difference in the current period unless those terms say otherwise.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.

10. Contact

For billing questions or refund requests, contact us at:

Osifo Holdings LLC (d/b/a Soledgic)
Email: support@soledgic.com